Why Do Some People Have Success With CRM?

In Harvard Business Review there was a CRM paper by Scott Edinger indicating a high degree of dissatisfaction amongst users of CRM systems in the US. Follow link:( https://tinyurl.com/y9fcskdx ). A business development colleague based in the UK confirmed that a study here would probably yield similar results. He is regularly working with clients whose…

A New Future for Management Consulting

The Centre for Management Consulting Excellence is drawing together views of how management consultancy practice will need to evolve in coming years. On 28th February the Technical Symposium 2019 will take place at Coventry University London Campus. Simply repackaging the “same old same old” is not enough. The rapidly changing business environment means that consultants…

Low Code CRM Design Challenges Programmed-Process CRM

Introduction:  There are several design ideas evident in top CRM systems. After 20 years of CRM, 2 very different types of design now clash. Most prevalent is traditional programmed process CRM. ‘Low-Code’ changes the landscape along with the COTS ‘No-Code’ designs. Since May 2018, BPM’online as a ‘Low-Code’ competitor has emerged as the only product…

Enterprise Management of Project-Structured Future Commitments

A new kind of enterprise resource management and planning is taking shape with Smartsheet. For the basic needs of managing a project, providing a Gantt chart for presentation to management, reviewing resource demand and timing, Smartsheet handles the basics so intuitively that even the simplest project portfolio benefits from the Smartsheet way of managing projects.…

Book Review- The Beermat Entrepreneur, Third Edition

If you are successful in your life and work, you probably know that keeping it simple works (KISS), and this seems to be the wisdom that drives the style of The Beermat Entrepreneur book. So read it, do it, and be a big success!I met Mike Southon around 2002 when the first edition was coming…