Why Do Some People Have Success With CRM?

In Harvard Business Review there was a CRM paper by Scott Edinger indicating a high degree of dissatisfaction amongst users of CRM systems in the US. Follow link:( https://tinyurl.com/y9fcskdx ). A business development colleague based in the…

A New Future for Management Consulting

The Centre for Management Consulting Excellence is drawing together views of how management consultancy practice will need to evolve in coming years. On 28th February the Technical Symposium 2019 will take place at Coventry University London Campus.…

Low Code CRM Design Challenges Programmed-Process CRM

Introduction:  There are several design ideas evident in top CRM systems. After 20 years of CRM, 2 very different types of design now clash. Most prevalent is traditional programmed process CRM. ‘Low-Code’ changes the landscape along with…